At Zilver Mart, we aim to provide a reliable and transparent shopping experience.

Returns are accepted within 7 days of delivery if:

• The product is defective or damaged upon arrival
• The wrong product was delivered
• The product is unused, unopened, and in original packaging

• Used or opened earphones (for hygiene reasons)
• Products with damaged packaging caused after delivery
• Items missing accessories or warranty cards

All earphones sold by Zilver Mart come with a 3-month limited warranty covering manufacturing defects only.

• Once we receive your returned item, it will be inspected.
• You will be notified about the status of your refund after inspection.
• If approved, the refund will be issued to your original payment method.
• Shipping charges paid during the initial purchase are non-refundable.
• Approved refunds are processed within 7–14 business days
• Refunds are issued via the original payment method

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not possible

• Exchanges are available for a different color, if the package is unopened only
• Please contact our customer support team within 3 days of receiving your order
• Shipping cost should be paid by the customer
• Further exchange instructions will be provided by our team

• If your item arrives damaged or defective, contact us immediately
• We will arrange either: A replacement, or
• A refund (based on your preference and product availability)

• Customers are responsible for return shipping costs
• If the return is due to our error (wrong item or defective product): A prepaid return shipping label will be provided

• Refunds and exchanges are processed within 5 business days after we receive the returned item
• Additional time may be required for the refund to appear in your account, depending on your payment provider

If you have any questions regarding this policy, please contact us at info@zilvermart.com